Shipping policy


Shipping Policy – iRobo.in

Thank you for choosing iRobo.in. Your satisfaction is our priority, and we aim to deliver your orders quickly, safely, and transparently. This Shipping Policy explains how we process, ship, and deliver your purchases.

1. Order Processing Time

  • Orders are typically processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • In the event of delays due to high order volume or stock unavailability, our team will notify you promptly.

2. Shipping & Delivery Timeline

  • Standard Delivery: 3–7 business days (Metro cities may receive faster delivery)
  • Express Delivery (where available): 1–3 business days
  • Delivery estimates may vary depending on location, courier partner performance, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

  • Standard shipping charges are calculated based on product weight, dimensions, and delivery location.
  • Free shipping may be offered during promotional events or on orders above a specified value (as updated on our website).

4. Order Tracking

  • Once your order is dispatched, you will receive an email/SMS with the tracking ID and a link to track your shipment.
  • Tracking information may take up to 24 hours to reflect on courier portals after dispatch.

5. Delivery Areas

We deliver across most PIN codes in India through trusted logistics partners.

If your location is not serviceable, our team will contact you to arrange an alternative solution or issue a refund.

6. Failed Delivery Attempts

If the courier is unable to deliver your package after multiple attempts, it may be returned to us.

In such cases:

  • Re-shipment charges may apply.
  • Refunds (if applicable) will be processed after deducting shipping and handling costs.

7. Damaged or Tampered Packages

If you receive a shipment that appears tampered, damaged, or opened:

  1. Please do not accept the package, and report it to us immediately at support@irobo.in.
  2. We will investigate with the courier partner and issue a replacement or refund as applicable.

8. International Shipping

At the moment, iRobo.in ships within India only.

International shipping options will be introduced soon.

9. Contact & Support

For queries related to shipping, orders, or delivery status, you can reach us at:

📩 support@irobo.in

🕒 Response Time: 24–48 business hours

 

Thank you for shopping with 

iRobo.in

We are committed to ensuring a smooth and reliable delivery experience for every customer.